We also value your feedback and suggestions — they help us continually improve the Insurance for Landlords experience and ensure our services meet the needs of our users.
For general questions, compliments, or complaints not related to a quote, please use our online contact form so we can direct your enquiry to the appropriate department promptly.
Contact Details
Mailing Address: PO Box 1183 Palm Beach, Queensland, Australia 4221
Office Location: 43 Larch Street Tallebudgera, Queensland, Australia 4228
Complaints Handling
If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.
If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:
For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):
Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request, and, where applicable, refer you to a licensed professional. You can request access to or correction of your personal information at any time by contacting us in writing.
Licensing and Regulatory Information
This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.
Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).
For more information about licensing and regulatory matters, please visit the ASIC website.
The Australian Prudential Regulation Authority (APRA) has imposed an additional $2 million capital requirement on Sovereign Insurance Australia (SIA), citing significant deficiencies in the insurer's risk management framework and regulatory reporting practices. This action underscores the critical importance of robust risk management within the insurance industry. - read more
The Australian commercial insurance market has maintained its soft stance throughout the first half of 2026, presenting advantageous conditions for buyers. This trend is characterized by stable or declining premiums, expanded insurer capacity, and increased competition across various insurance lines. - read more
The Australian Government's 2026-27 Federal Budget, presented by Treasurer Jim Chalmers, introduces several measures with direct implications for the insurance sector. These initiatives aim to address challenges such as property insurance costs and underinsurance, while certain omissions have raised questions within the industry. - read more
Canstar, a leading financial comparison site, has announced the winners of its 2026 Landlord Insurance Awards, recognizing providers that offer outstanding value to Australian property investors. The awards assess a range of factors, including cost, coverage options, and customer service, to help landlords make informed decisions about their insurance needs. - read more
In the ever-evolving Australian property market, landlords face a myriad of challenges and opportunities. Whether you're managing a bustling short-term rental in Sydney or a quiet long-term lease in Brisbane, protecting your investment is paramount. This is where landlord insurance steps in as a vital component of property management. But what exactly is landlord insurance? - read more
Owning rental property can be both a rewarding and challenging endeavour. Many Australians venture into property investment with the goal of financial security and long-term growth. However, the reality of managing rental properties can often present unforeseen challenges, especially when it comes to maintenance. - read more
Owning a rental property comes with various responsibilities, and one of the most critical is ensuring the safety of your tenants and property. Having a well-thought-out emergency response plan can significantly contribute to managing unexpected situations effectively. Emergencies can be unpredictable, ranging from natural disasters to unexpected maintenance issues, making it essential for landlords to be prepared. - read more
When considering property investments, Australian landlords often face the tough choice between short-term and long-term rentals. Understanding the financial implications of each can significantly affect the success of your investment. With the ever-changing property market in Australia, it's crucial to navigate these options wisely to maximize returns and ensure sustainable growth. - read more
Knowledgebase
Insurance Deductible: That part of an insurance claim that must be paid by an insured person before the the balance is paid by the insurer.
