We also value your feedback and suggestions — they help us continually improve the Insurance for Landlords experience and ensure our services meet the needs of our users.
For general questions, compliments, or complaints not related to a quote, please use our online contact form so we can direct your enquiry to the appropriate department promptly.
Contact Details
Mailing Address: PO Box 1183 Palm Beach, Queensland, Australia 4221
Office Location: 43 Larch Street Tallebudgera, Queensland, Australia 4228
Complaints Handling
If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.
If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:
For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):
Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request, and, where applicable, refer you to a licensed professional. You can request access to or correction of your personal information at any time by contacting us in writing.
Licensing and Regulatory Information
This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.
Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).
For more information about licensing and regulatory matters, please visit the ASIC website.
Fresh reporting on financial dispute trends has put insurance claims handling back in focus, with the Australian Financial Complaints Authority continuing to see a high volume of general insurance complaints. For landlords, the lesson is practical rather than abstract: a policy is only as useful as the evidence, limits and wording that support a claim. - read more
Fresh insurance industry commentary has again put flood mitigation and land-use planning at the centre of Australia’s property risk debate. For landlords, the message is not simply that severe weather can push premiums higher. It is that location, construction quality, drainage, local infrastructure and rebuilding assumptions are increasingly shaping whether cover is affordable, available and adequate when it is needed most. - read more
Recent insurance industry commentary on severe weather claims has reinforced a familiar message for Australian rental property owners: natural hazards are no longer occasional background risks. Storms, floods, bushfires and cyclones are increasingly shaping insurance affordability, availability and policy design, particularly in regions where exposure is already well understood by insurers. - read more
Renewed attention on New South Wales insurance levy reform has put property insurance affordability back in the spotlight, with important implications for landlords balancing rising ownership costs against the need to protect rental assets. The debate centres on whether emergency services funding should continue to be collected through insurance premiums or moved to a broader funding model. - read more
In the ever-evolving Australian property market, landlords face a myriad of challenges and opportunities. Whether you're managing a bustling short-term rental in Sydney or a quiet long-term lease in Brisbane, protecting your investment is paramount. This is where landlord insurance steps in as a vital component of property management. But what exactly is landlord insurance? - read more
Owning a rental property comes with various responsibilities, and one of the most critical is ensuring the safety of your tenants and property. Having a well-thought-out emergency response plan can significantly contribute to managing unexpected situations effectively. Emergencies can be unpredictable, ranging from natural disasters to unexpected maintenance issues, making it essential for landlords to be prepared. - read more
Owning rental property can be both a rewarding and challenging endeavour. Many Australians venture into property investment with the goal of financial security and long-term growth. However, the reality of managing rental properties can often present unforeseen challenges, especially when it comes to maintenance. - read more
When considering property investments, Australian landlords often face the tough choice between short-term and long-term rentals. Understanding the financial implications of each can significantly affect the success of your investment. With the ever-changing property market in Australia, it's crucial to navigate these options wisely to maximize returns and ensure sustainable growth. - read more
Knowledgebase
Rider: An optional provision added to an insurance policy that provides additional benefits or coverage.
