We also value your feedback and suggestions — they help us continually improve the Insurance for Landlords experience and ensure our services meet the needs of our users.
For general questions, compliments, or complaints not related to a quote, please use our online contact form so we can direct your enquiry to the appropriate department promptly.
Contact Details
Mailing Address: PO Box 1183 Palm Beach, Queensland, Australia 4221
Office Location: 43 Larch Street Tallebudgera, Queensland, Australia 4228
Complaints Handling
If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.
If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:
For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):
Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request, and, where applicable, refer you to a licensed professional. You can request access to or correction of your personal information at any time by contacting us in writing.
Licensing and Regulatory Information
This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.
Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).
For more information about licensing and regulatory matters, please visit the ASIC website.
Clover Insurance has returned to the home and landlord insurance market, with Aioi Nissay Dowa Insurance Company Australia, known as Adica, providing the capacity behind the renewed offer. For Australian rental property owners, the development is notable because it points to fresh underwriting appetite in a part of the personal lines market that has been under pressure from claims inflation, natural perils and shifting distribution settings. - read more
Zurich Australia is set to deepen its position in the local personal insurance market through an expanded partnership with Honey Insurance, with landlord policies included in the new arrangement. From October 2026, Zurich will underwrite and manage claims for home, landlord and motor policies distributed under the Honey brand, as well as through Bank of Queensland and other partner channels. - read more
Australian property investors have been handed another major policy shift, with the Federal Government confirming on 23 June 2026 that it will support an amendment to ban future limited recourse borrowing arrangements for residential property by superannuation funds. In practical terms, the change targets new SMSF borrowing used to buy residential investment properties, rather than existing arrangements. - read more
Australia’s rental market has entered another sensitive phase, with new reporting suggesting rental stock contracted in the first month after the federal government’s capital gains tax and negative gearing reforms were announced in the May budget. The latest figures cited by realestate.com.au indicate that 5,447 rental homes were sold nationally during May, while only 3,915 new rental purchases were recorded, leaving a net reduction in available investor-owned homes. - read more
In the ever-evolving Australian property market, landlords face a myriad of challenges and opportunities. Whether you're managing a bustling short-term rental in Sydney or a quiet long-term lease in Brisbane, protecting your investment is paramount. This is where landlord insurance steps in as a vital component of property management. But what exactly is landlord insurance? - read more
Owning a rental property comes with various responsibilities, and one of the most critical is ensuring the safety of your tenants and property. Having a well-thought-out emergency response plan can significantly contribute to managing unexpected situations effectively. Emergencies can be unpredictable, ranging from natural disasters to unexpected maintenance issues, making it essential for landlords to be prepared. - read more
Owning rental property can be both a rewarding and challenging endeavour. Many Australians venture into property investment with the goal of financial security and long-term growth. However, the reality of managing rental properties can often present unforeseen challenges, especially when it comes to maintenance. - read more
When considering property investments, Australian landlords often face the tough choice between short-term and long-term rentals. Understanding the financial implications of each can significantly affect the success of your investment. With the ever-changing property market in Australia, it's crucial to navigate these options wisely to maximize returns and ensure sustainable growth. - read more
Knowledgebase
Claim: A formal request made by the policyholder to the insurance company for payment of a loss covered by the insurance policy.
